Shuttleworth Ticket Portal

FAQs / Help

*AIR SHOWS - TICKETING

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HOW DO I USE MY DIGITICKETS?

You will be emailed a Shuttlewoth DigiTicket that will include your unique Booking Reference Number and a QR code that also contains this number.  Please present this on your smart phone/device when you arrive.

ARE TICKETS REFUNDABLE?

Unless you have also purchased Ticket Protection, all tickets are non-refundable and non-transferable, even in the event of an air show/event cancellation.

ARE TICKETS AVAILABLE ON THE GATE?

We recommend pre-booking your visit to Shuttleworth, but we do offer tickets on the gate. Please note, if you’re paying with cash, no change will be given.

I CAN’T FIND MY TICKETS, WHAT SHOULD I DO?

Please contact enquiries@shuttleworth.org

DO I NEED TO PRINT MY TICKETS?

We can scan your ticket directly from your mobile device, so please save the paper and don’t print your ticket unless you need to. Please note: we do not accept screenshots of tickets.

DO YOU OFFER DISCOUNT FOR CHILDREN?

Children aged 15 and under can attend our air shows for free, except for our Flying Proms Air Show where we offer a reduced rate for children.

DO YOU CATER FOR GROUP BOOKINGS?

We do! Please contact groups@shuttleworth.org

CAN I ARRANGE SOME CORPORATE HOSPITALITY?

Of course! Please contact groups@shuttleworth.org

WHAT ARE SVAS TICKETS?

The Shuttleworth Veteran Aeroplane Society (SVAS) support the work of Shuttleworth, and so members get discounted entry to the Shuttleworth Collection and Gardens, as well as on-site events. You can join the membership here.

DO YOU OFFER MEDIA PASSES?

For all media enquiries, please email marketing@shuttleworth.org

*GETTING HERE

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HOW DO I GET TO SHUTTLEWORTH?

Follow signage to either our Alder Drive entrance, using postcode SG18 9DT, or our Hill Lane Entrance using postcode SG18 9EP.

CAN I FLY IN?

Yes, please contact tower@shuttleworth.org

I’M COMING FROM A LONG WAY AWAY; DO YOU HAVE RECOMMENDED PLACES TO STAY LOCALLY?

We offer a range of accommodation on site: Camping, The Garden Suite at Shuttleworth House, and The Flat at Shuttleworth House. You can find out more here.

*YOUR VISIT

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WILL THE FULL AIRCRAFT LINE-UP BE FLYING?

All air show line ups are subject to weather and serviceability. Shuttleworth reserves the right to change the advertised line up at any time without prior notice.

WILL THE HOUSE BE OPEN?

House openings are listed on each of our air show pages. These are subject to change/cancellation until six weeks prior to the event.

WHERE DO I COLLECT MY PROGRAMME?

If you have pre-purchased an air show programme, you can collect this from the Shuttleworth shop in our Visitor Centre.

IS THERE FOOD & DRINK AVAILABLE ON SITE?

As well as the Runway Café, we will have a range of external caterers on site.

CAN I BRING MY OWN FOOD & DRINK?

You are welcome to bring your own food and drink; however, we do not allow barbeques on site, and we ask that you refrain from bringing sharp knives on site.

DO YOU ACCEPT CASH?

We prefer cashless payments and accept all major debit and credit cards, and mobile payments. We can accept cash when no alternative is available but cannot guarantee that change will be provided.

CAN I BRING MY DOG?

Due to the nature of the pyrotechnics in the show, dogs are not permitted at Flying Proms. Service animals are welcome.

CAN I SMOKE/VAPE ON SITE?

We ask that you only smoke/vape in designated areas of the site.

DO YOU HAVE BABY CHANGING FACILITIES?

Baby changing facilities are available across the site including our Visitor Centre and Hangar toilets.

ARE PRIVATE PODS AVAILABLE TO BOOK ON THE DAY?

We are unable to book private pods on the day of your visit and so recommend that you book online. 

ARE THERE ANY PROHIBITED ITEMS?

The following items are prohibited from site:

– Fireworks and Garden Flares

– Barbecues and open fires

– Chinese Lanterns

– Naked flame

– Portable laser equipment and pens

– Gazebos and oversized umbrellas

– Drones

– Replica or similar fire arms or knives on trade stalls

– Powered access segways / scooters or skate boards

*ACCESSIBILITY

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DO YOU OFFER CARER TICKETS?

If you require a carer ticket, please contact enquiries@shuttleworth.org

IS THERE ACCESSIBLE PARKING ON SITE?

Disabled parking is available on a first-come first-served basis. Upon arrival, our stewards will direct you to the appropriate area of the site.

IS THE SITE WHEELCHAIR ACCESSIBLE?

We are proud to operate an accessible site. Due to the listed status of Shuttleworth House, accessibility is limited to the ground floor.

CAN I RESERVE A WHEELCHAIR?

We have a limited number of wheelchairs available to reserve on site. To reserve a wheelchair, please email enquiries@shuttleworth.org

ARE SERVICE ANIMALS PERMITTED ON SITE?

Service animals are permitted in all areas of the site.