Shuttleworth Ticket Portal

FAQs / Help

*TICKETS*

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HOW DO I USE MY TICKET/S?

You’ll be sent a QR code via email. We can scan this directly from your phone/tablet so there’s no need to print it. This QR code covers everything in your booking, so you’ll only have one code for all of your tickets and any pre-booked merchandise.

CAN I GET A REFUND?

Unless you have also purchased Ticket Protection, all tickets are non-refundable and non-transferable, even in the event of an air show/event cancellation.

CAN I BUY TICKETS ON THE GATE?

We recommend pre-booking your visit to Shuttleworth to avoid disappointment on sold out events, but if we have capacity we do offer tickets on the gate. Please note, if you’re paying with cash, no change will be given.

I’VE ALREADY BOUGHT MY EVENT TICKETS, HOW DO I BUY CAMPING/A PROGRAMME, ETC?

Select another ticket for the same event, then select your additional items when prompted. You can then remove the extra event tickets from your basket before you checkout.

I CAN’T FIND MY TICKETS, WHAT SHOULD I DO?

Please contact enquiries@shuttleworth.org

DO YOU OFFER DISCOUNTS FOR CHILDREN?

Children aged 15 and under get free daily admission entrance, and can attend our air shows for free (excluding our Flying Proms Air Show) where we offer a reduced rate for children. For all other events, please check the dedicated events pages for child rates.

HOW DO I BOOK A GROUP VISIT?

Please contact us via groups@shuttleworth.org

HOW DO I ARRANGE SOME CORPORATE HOSPITALITY?

Please contact us via groups@shuttleworth.org

WHAT ARE MEMBER TICKETS?

The Shuttleworth Veteran Aeroplane Society (SVAS), The Friends of the Swiss Garden and the Airfield Volunteer Fire Service (AVFS) all support the work of Shuttleworth, and so members get discounted entry to the Shuttleworth Collection & Garden, as well as on-site events.

DO YOU OFFER MEDIA PASSES?

For all media enquiries, please email marketing@shuttleworth.org

*GETTING HERE*

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HOW DO I GET TO SHUTTLEWORTH?

For daily admission:

You can use both our Hill Lane (SG18 9DT ///decorator.thus.branching) and Alder Drive entrances (SG18 9DT ///forks.extension.drums).

For events:

You’ll need to use our Alder Drive entrance (SG18 9DT ///forks.extension.drums) or follow event signage.

CAN I FLY IN?

Yes, please contact tower@shuttleworth.org

I’M COMING FROM A LONG WAY AWAY; DO YOU HAVE RECOMMENDED PLACES TO STAY LOCALLY?

We offer a range of accommodation on site: Camping, The Garden Suite at Shuttleworth House, and The Flat at Shuttleworth House. You can find out more here.